This usually happens because:

• Your card details are incorrect or expired - (please check them and try again)
• You're trying to use a credit card (we can only accept debit cards)
• We only accept Visa and Mastercard Debit.
• You're using a shared card — (the card must be registered in your name only)
• Your bank has blocked the payment (please check with your bank)

What to do:

Try a different debit card, check your billing postcode, or use our instant payment option (bank transfer using open banking).

If you run into any issues, feel free to reach out to our support team via live chat: plucky.com/support