Common reasons this happens:

• You’ve already signed up with the same email (try resetting your password)
• There’s a spelling error in your name or address or your postcode isn’t in the right format (please check and try again)
• You’ve moved address recently (please try a previous address)
• You’re not eligible to sign up to Plucky - we only accept residents of the UK and Ireland and you must be 18+
• Your document / ID is not working (make sure the photo of your ID is clear)

If you run into any issues, feel free to reach out to our support team via live chat: plucky.com/support